Testing the integration of HubBox software and how it works within your checkout is an important step during the implementation. HubBox can provide QA support if provided with access to a development or staging environment. We have also put together some Test Journeys that you can use during your own UAT.
The HubBox User Acceptance Testing (UAT) process is to split users into groups to cover different customer profiles, such as whether they are a guest or logged in customer. We then run through various user journeys through the checkout and pickup UX to test across a number of different scenarios.
The below testing journeys are based on standard checkout experiences. Depending on the pickup user experience is implemented and whether the online checkout has other custom features, you may need to add additionla user groups and testing journeys.
| Test group identifier | Test group name | Description |
|---|---|---|
| HP | Happy path testing | Checkout as guest, ideal version – superficial, no detail |
| LIU | Logged in user | Checkout as logged in user |
| LIUA | Logged in user with address saved | Checkout as logged in user with address saved |
| IJ | Interrupted journey | Presses back button in middle of journey, refresh page, navigates away and back etc. |
| CM | Changed mind | Change mind between Pickup and Home Delivery |
| PO | Product options | Check for items not available for Pickup (e.g. too large) |
| GO | Geographical options | If multiple regions are available |
| DO | Delivery options | Each delivery option disables the others, shipping address corresponds |
| WT | Widget testing | Detailed |
| SC | Styling checks | Detailed |
| SP | Shipping and payment | Can you choose different shipping and payment options and will Pickup option remain, Pickup pricing, Pickup fee – tax calculation issue, shipping address update (if available) |
| AP | Alternative payments | Paypal, Amazon Pay, Sage, etc. |
| NC | Normal checkout | Delivery to home; make sure checkout functioning for usual Home Delivery |
| UNIQUE IDENTIFIER | DESCRIPTION OF TASK | EXPECTED BEHAVIOR |
|---|---|---|
| --- | HAPPY PATH | |
| HP01 | As a guest (not logged in), go to checkout. Enter postcode and select Pickup | Widget opens and displays map and list of Pickup Locations |
| HP02 | Click on a Pickup Location from the list or map | Pickup Location detail box appears. “Select” button appears |
| HP03 | Click “Select” on a Pickup Location detail box | Confirmation message appears. Pickup Location address and map are displayed. Pickup Location address and map are displayed. “Choose another store” link appears. |
| HP04 | Fill in personal info, click “continue” | Confirmation message appears. Shipping/delivery options appear. Shipping address updated (if available) |
| HP05 | Click “continue” again | Payment options appear |
| HP06 | Choose payment method, click “continue” | Review order appears. Shipping address updated (if available). Pickup or combined shipping pricing correct (if applicable) |
| HP06 | Complete order | Order completes. Receive Confirmation email from retailer |
| --- | CHANGED MIND | |
| CM01 | After selecting Pickup, select Home Delivery instead | Shipping address fields become visible. Allows checkout with Home Delivery as normal |
| CM02 | After selecting Home Delivery, select Pickup instead | Search functionality/widget becomes available. Allows you to complete checkout as normal |
| CM03 | After selecting a Pickup Location and confirming, click “Choose another Pickup Point” to go back and select another | “Choose another Pickup Point” reopens widget. Last ZIP Code or address search is still present. Ability to change ZIP Code or address search. Can choose another Pickup Location and continue checkout |
| --- | LOGGED IN USER | |
| LIU01 | As a logged in user (without address saved), go to checkout. Enter postcode and select pickup | Widget opens and displays map and list of Pickup Locations |
| LIU02 | Click on a Pickup Location from the list or map | Pickup Location detail box appears. “Select” button appears |
| LIU03 | Click “Select” on a Pickup Location detail box | Confirmation message appears. Pickup Location address and map are displayed. “Choose another store” link appears |
| LIU04 | Click “continue” | Confirmation message appears. Shipping/delivery options appear. Shipping address updated (if available) |
| LIU05 | Click “continue” again | Payment options appear |
| LIU06 | Choose payment method, click “continue” | Review order appears. Shipping address updated (if available). Pickup or combined shipping pricing correct (if applicable) |
| LIU07 | Complete order | Order completes. Receive confirmation email from retailer. Receive Confirmation email |
| --- | LOGGED IN USER (ADDRESS SAVED) | |
| LIUA01 | Checking out as logged in user with address saved, go to checkout. Verify billing address, then select Pickup | Widget opens and displays map and list of Pickup Locations |
| LIUA02 | Click on a Pickup Location from the list or map | Pickup Location detail box appears. “Select” button appears |
| LIUA03 | Click “Select” on a Pickup Location detail box | Confirmation message appears. Pickup Location address and map are displayed. “Choose another store” link appears |
| LIUA04 | Click “continue” | "Confirmation message appears. Shipping/delivery options appear. Shipping address updated (if available)" |
| LIUA05 | Click “continue” again | Payment options appear |
| LIUA06 | Choose payment method, click “continue” | Review order appears. Shipping address updated (if available). Pickup or combined shipping pricing correct (if applicable) |
| LIUA07 | Complete order | Order completes. Receive confirmation email from retailer. Receive Confirmation email |
| --- | INTERUPTED JOURNEY | |
| IJ01 | After selecting a Pickup Location, press the browser’s back button and then go forward again | Pickup Location selection not saved |
| IJ02 | After selecting a Pickup Location, refresh the page | Pickup Location selection not saved |
| IJ03 | After selecting a Pickup Location, press the browser’s back button and then go forward again | Pickup Location selection saved |
| IJ04 | After selecting a pickup location, refresh the page | Pickup Location selection saved |
| --- | PRODUCT OPTIONS | |
| PO01 | Select an item too large for Pickup (if applicable) | Pickup option does not appear |
| PO02 | Select an item small enough for Pickup | Pickup option appears |
| PO03 | Select an item too expensive for Pickup (if applicable) | Pickup option does not appear |
| PO04 | Select an item inexpensive enough for Pickup | Pickup option appears |
| PO05 | Select an item age-restricted (ex: knives) that cannot be sent to a Pickup Location (if applicable) | Pickup option does not appear |
| PO06 | Select an item not age-restricted | Pickup option appears |
| --- | GEOGRAPHICAL OPTIONS | |
| GO01 | If there are international versions of the shop, access them | Pickup option does not appear |
| --- | DELIVERY OPTIONS | |
| DO01 | After choosing Pickup and selecting a Pickup Location, choose home delivery | Pickup option disappears, shipping address changes (if available) |
| DO02 | After choosing home delivery, reselect Pickup | Widget reopens, list and map of APs appear, shipping address changes (if available) |
| DO03 | After choosing Pickup and selecting a pickup location, select alternative delivery | Pickup option disappears, shipping address changes (if available) |
| DO04 | After choosing alternative delivery, select Pickup | Widget reopens, list and map of Pickup Locations appear, shipping address changes (if available) |
| --- | WIDGET TESTING | |
| WT01 | Enter postcode, select Pickup, and open widget | Map and list appears. Locations appear. Search function works. All buttons function. Correct style. Mobile view works |
| WT02 | Click on a Pickup Location from the list | Pickup Location detail box opens. Pickup Location details appear (name, address, distance, opening hours). “Select” button appears |
| WT03 | Click on a Pickup Location from the map | Pickup Location detail box opens. Pickup Location details appear (name, address, distance, opening hours). “Select” button appears |
| WT04 | Use the + and – buttons on the map | Map zooms in and out |
| WT05 | Click the “Select” button on an Pickup Location detail box | Pickup Location is selected. Confirmation message (“Your order will be delivered to…”) appears. Pickup Location address appears. “Choose another store” link appears. “Continue” button appears |
| WT06 | Search for a different postcode using the search bar | Search bar functions, loads. Pickup Locations corresponding to that postcode appear in map and list |
| WT07 | Search for “Aberdeen” using the search bar | “We’re sorry but there’s no Pickup Locations near you” message appears. Message is relevant to checkout (i.e., if it says “select Home Delivery”, then Home Delivery should be an option above) |
| WT08 | Enter postcode, select Pickup, and open widget | Correct language is displayed: "Search the map to find your local…". Map appears. Map is zoomed in/out the correct distance. Map + and – buttons appear. List of Pickup Locations appears |
| WT09 | Click on a Pickup Location from the list | Pickup Location detail box opens. Pickup Location details appear (name, address, distance, opening hours). “Select” button appears |
| WT10 | Click on a Pickup Location from the map | Pickup Location detail box opens. Pickup Location details appear (name, address, distance, opening hours). “Select” button appears |
| WT11 | Use the + and – buttons on the map | Map zooms in and out |
| WT12 | Click the “Select” button on a Pickup Location detail box | Pickup Location is selected. Confirmation message (“Your order will be delivered to…”) appears. Pickup Location address appears. Map with Pickup Location displayed appears. “Choose another store” link appears. Confirmation message appears in next column (“We will notify you via…”) |
| WT13 | Click outside the widget while it is open | Widget closes, Click & Collect no longer selected |
| --- | STYLING CHECKS | |
| SC01 | Select Pickup, and open widget | Search bar is displayed correctly, aligned with text above and map below, correct spacing. Pickup Location names in list displayed clearly and completely. Map pins displaying correctly |
| SC02 | Click on a Pickup Location from either list or map | Pickup Location detail box opens within the map, aligned correctly. Font in Pickup Location detail box is correct font, size, aligned correctly for the site. “Select” button is correct font, colour, size, aligned correctly for the site |
| SC03 | Select a Pickup Location | Text of confirmation message (“Your order will be delivered to…”) is correct font, size, aligned correctly for the site |
| --- | SHIPPING AND PAYMENT OPTIONS | |
| SP01 | Press continue after choosing a Pickup Location, access shipping/delivery options | Confirmation message (“Thanks for choosing Pickup…”) appears, logo appears. Shipping options appear. Shipping options are correctly priced for the site. If Pickup is a separate option, it is priced correctly. If Pickup is combined with another shipping option, it is priced correctly. “Continue” button appears |
| SP02 | Choose a shipping option | After page refreshes, Pickup selection remains, shipping address remains (if applicable) |
| SP03 | Select a different shipping option | After page refreshes again, Pickup selection remains, shipping address remains (if applicable) |
| SP04 | Click continue, access payments | Pickup location shipping address still displays (if available). Tax should be calculated based on subtotal of items, NOT including delivery/shipping/Pickup charges |
| SP05 | Select a payment method | If page refreshes, pickup location shipping address still displays (if available) |
| SP06 | Select a different payment method | If page refreshes, Pickup Location shipping address still displays (if available) |
| SP07 | Choose test payment method, checkout | Order completes. Receive email from retailer, including Pickup Location address (if applicable). Receive Confirmation email with correct Pickup Location |
| --- | ALTERNATIVE PAYMENTS | |
| AP01 | Paypal / Amazon Pay | If we are hosting the staging environment, apply our own paypal dev details in the backend |
| --- | NORMAL CHECKOUT | |
| NC01 | As any kind of user, go to checkout – checkout using home delivery | Process should work as normal (make sure we have not broken their checkout with our integration) |
| NC02 | Ask tech to turn off Pickup option, checkout using home delivery | Home delivery works as normal (make sure we have not broken their checkout with our integration) |